Terms and Conditions

1. The property is rented by the guest for the booked period of time. The guest agrees, to use the rental for vacation purposes only and not for more than booked number of persons.  any other or comercial use of rental is strictly forbidden.

2. This is a NON SMOKING rental. No drugs, no excessive drinking. 

CHECK IN time is after 15:00 and CHECK OUT is before 11:00. 

3. PAYMENT – An advance payment equal to 50% of the rental rate is required to reserve the room. The advance payment will be applied toward the room rent. Please make payments in the form of credit card, bank money orders, Pay pal. The advance payment is not a damage deposit. 

4. INCLUSIVE FEES – Rates include a weekly linen-towel setup. Amenity fees are included in the rental rate.

5. CANCELLATIONS – Guests will receive a 50% refund of the total cost if they cancel at least four weeks before the start of the holiday. 

6. DAMAGE/RESERVATION HOLD – A damage/reservation authorization hold of € 0 is required. The hold to your credit card automatically converts to a security/damage hold upon arrival. The hold is not applied toward rent. However, it is fully refundable within 14 days of departure, provided the following provisions are met.

a. No damage is done to guesthouse or its contents, beyond normal wear and tear.

b. All charges accrued during the stay are paid prior to departure.

c. No linens are lost or damaged. 

7. MAXIMUM OCCUPANCY – The maximum number of guests is limited to four (4) persons unless otherwise agreed with owner.

8. NO DAILY MAID SERVICE – daily maid service is not included in the rental rate however extra maid service is available for € 30 for a full 4 hour cleaning and laundry. We do not permit towels or linens to be taken from the property.

9. RATE CHANGES – Rates subject to change without notice.

10. FALSIFIED RESERVATIONS – Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the party will not be permitted to check in.

11. WRITTEN EXCEPTIONS – Any exceptions to the above mentioned policies must be approved in writing in advance to [email protected]

12. Arena Penthouse is not responsible for any accidents, injuries or illness that occurs while on the premises or its facilities. The owner is not responsible for the loss of personal belongings or valuables of the guest. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to use the premise.

13. Please note the local regulations of foreigners registration. Arena Penthouse will not be responsible for any law violation in any case. 

14. Gost je obavezan  učita validan dokument za identifikaciju u roku od 24h od trenutka rezervacije. U suprotnom, vaša rezervacija postaje nevažeća, a uplata se zadržava. 

Your Arena Penthouse team